Customer Experience Representative, Core Services – Amazon Store

Join us in building the future of finance.Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued.You will be empowered to help our customers with a range of needs from simplistic to complex by phone, email and chat. This work will range in various topics including equities trading, margin, and options trading-related issues. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible. We offer a variety of schedules designed to meet our customers and employee needs.Available ShiftsMonday - Friday 8:00am-5:00pm ETMonday, Tuesday, Thursday, Friday 9:00am-8:00pm ETSunday - Thursday 7:00am-4:00pm ETSunday - Thursday 3:00pm-12:00am ETSunday - Thursday 11:00pm-8:00am ETTuesday - Saturday 7:00am-4:00pm ETTuesday - Saturday 3:00pm-12:00am ETTuesday - Saturday 11:00pm-8:00am ETThis role is based in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the onboarding period and at least 3 days per week afterwards.At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.What You’ll DoDelivering an outstanding customer experience for customers through phone, email, and chat channelsDriving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating better ways to serve our customersGrowing your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options tradingWhat You BringActive FINRA Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into actionExcellent customer service, written and verbal communication skills with a passion to support customersEffectiveness and willingness to adapt to CX experience delivery through phone and written channelsAbility to quickly defuse customer anxiety through exceptional customer service skillsSelf-starter and ambitious learner who is comfortable with ambiguity and fast paced environmentAble to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environmentSchedule flexibility as we evolve to meet the growing demands of our customers (initial and/or future shift assignment may include evenings and weekend hours)What We OfferChallenging, high-impact work to grow your careerPerformance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matchingBest in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependentsLifestyle wallet - a highly flexible benefits spending account for wellness, learning, and moreEmployer-paid life & disability insurance, fertility benefits, and mental health benefitsTime off to recharge including company holidays, paid time off, sick time, parental leave, and more!Exceptional office experience with catered meals, events, and comfortable workspaces.In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.Base Pay RangeZone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)$24.70—$29 USDZone 2 (Denver, CO; Westlake, TX; Chicago, IL)$24.70—$29 USDZone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)$23.80—$28 USDClick here to learn more about our Total Rewards, which vary by region and entity.If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. 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