**Associate Manager, In-Store (Customer Experience) at blithequark**

Are you a strategic and innovative leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as an Associate Manager, In-Store (Customer Experience) and be a key player in shaping the future of our Going Out product. **About blithequark** blithequark is a leading technology and logistics company that's revolutionizing the way people live, work, and interact with their communities. Our mission is to empower local economies and make a positive impact on the world around us. With a focus on innovation, collaboration, and customer satisfaction, we're building a team of talented individuals who share our vision and values. **The Going Out Product** Going Out is an exciting new initiative at blithequark that's driving customers into our partners' physical stores, boosting sales, and building long-term loyalty across every channel. Our goal is to create a seamless, exciting dining experience that spans discovery to dessert, and we're just getting started. With VIP experiences, loyalty perks, reservations, payments, and more on the horizon, we're looking for a talented Associate Manager to help us scale our product nationwide. **Key Responsibilities** As an Associate Manager, In-Store (Customer Experience), you'll own critical pieces of the customer go-to-market strategy, collaborating with cross-functional teams to drive business growth and customer satisfaction. Your key responsibilities will include: * Developing and executing customer experience strategies to drive engagement and loyalty * Collaborating with product, marketing, and sales teams to launch new features and promotions * Designing and executing experiments to learn about new products and features * Analyzing customer data to inform business decisions and optimize customer experiences * Influencing product development and prioritization to meet customer needs * Building and maintaining relationships with key stakeholders, including merchants, customers, and internal teams **Requirements** To succeed in this role, you'll need: * 4+ years of experience in management consulting, tech, design, investment banking, corporate strategy, business development, or related fields * High-growth or early-stage startup experience strongly preferred * Established track record of achieving tangible outcomes and moving needles * Experience leading projects, working in a team, and motivating people at all levels * Excellent Excel skills (can perform complex functions); SQL knowledge a bonus * Strong analytical and problem-solving skills, with the ability to think critically and creatively * Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines * Familiarity with customer experience design principles and methodologies * Experience with data analysis and interpretation, including statistical modeling and data visualization * Strong understanding of customer behavior and preferences, with the ability to develop targeted strategies to drive engagement and loyalty **What We Offer** As a member of the blithequark team, you'll enjoy a comprehensive benefits package, including: * Competitive base salary, with opportunities for equity grants and bonuses * Comprehensive health insurance, including medical, dental, and vision benefits * 401(k) plan with employer match * Paid time off, including vacation, sick leave, and holidays * Paid parental leave and family-forming assistance * Wellness benefits, including gym membership and mental health support * Commuter benefit match and flexible work arrangements * Opportunities for professional growth and development, including training and education programs **Work Environment and Culture** blithequark is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a culture that's welcoming and supportive of all employees, regardless of their background, identity, or perspective. Our team is passionate about innovation, collaboration, and customer satisfaction, and we're looking for like-minded individuals to join our community. **How to Apply** If you're a motivated and innovative leader with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples or references to our careers page. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be an employer of choice for people from all backgrounds and identities. **Accommodations** If you need any accommodations or support during the application process, please don't hesitate to reach out to our recruiting team. We're committed to making our hiring process accessible and inclusive for all candidates.