Analyst-Operations Support

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. • What you’ll be doing... You are the internal advocate for our business customers. Your role is to build strong customer relationships that drive growth for Verizon while advocating for the customers’ needs through collaboration with our internal teams. You’ll drive online tool enablement and adoption, proactively develop strategies and solutions for complex challenges based on account analysis, maintain ongoing service improvements for accounts as well as de-escalate concerns and issues. All this requires excellent customer service skills, time management, strong positioning & negotiation skills, and the ability to build strong internal partnerships; including sales, information technology teams, contracts and finance to find mutually beneficial solutions. • Analyzing data gathered and developing solutions or alternative methods of proceeding. • Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. • Communicating with Supervisors, Peers, or Subordinates. • Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Documenting findings of study and preparing recommendations for implementation of new systems, procedures, or organizational changes. • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. • Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used. • Analyzing information to develop appropriate solutions. • Planning, studying of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis. • Providing Consultation and Advice to Others. • Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics. Where you’ll be working… In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. You must also be located within a 90-minute commute of the BGCO locations specified on this job posting. What we’re looking for... The BGCO is seeking a highly analytical, organized, and detail-oriented individual to provide advanced support to the success of the Federal Account management team. Your expertise lies in managing and interpreting complex datasets, and your ability to convey this information clearly makes it accessible and valuable to others. You are a self-driven professional adept at managing dynamic situations, balancing multiple high-priority projects, and maintaining exceptional accuracy. We value your proactive approach to identifying and sharing ideas for process and operational improvement. You’ll need to have: • Experience analyzing data to make recommendations that yield a positive impact • Experience formatting raw data formulas, indexing and pivot tables and creating graphs and presentations. • Experience in forecasting, tracking, and reporting key financial, budgeting, and sales metrics. • Project Management Experience. • Cross-functional project management skills involving process improvement initiatives. • Project management experience in the areas of product launches, system changes and performance improvement. • Experience managing large complex projects involving multiple work streams and stakeholders. • Experience in project management in the areas of product launches, system changes and performance improvement. • Strong interpersonal skills and excellent verbal, written communication skills • Self-starter with the ability to work independently and also as a team player • Ability to work well under pressure to meet strict deadlines. • Excellent multitasker with strong attention to detail • Be a proactive problem solver • Even better if you have one or more of the following: • Experience working with Federal Customers as a Global Enterprise Advisor • Experience auditing Federal/ DOD customers to ensure contract compliance • Working knowledge of Federal contracting requirements • Negotiation and persuasion skills. • Current BGCO experience working with Public Sector customers. • Bachelor’s degree or an Associate’s degree with four or more years of work experience in the BGCO • Experience working with VZW Billing Systems and BGCO tools, including: ACSS, WFM, VIP, BI&R, My Business/ MBA, SFDC. • * If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. • Job Families for Job Profiles • Operations Support Worker Sub-Type Regular Time Type Full time Primary Location 10170 Junction Dr, Annapolis Junction, MD (MD0559) Primary Job Posting Location Annapolis Junction, Maryland Additional Locations 7000 Weston Pkwy, Cary, NC (NC0017) Additional Job Posting Locations Cary, North Carolina Scheduled Weekly Hours 40 Where you’ll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. The annual salary range for the Maryland location(s) listed on this job requisition based on a full-time schedule is: $60,000.00 - $98,000.00.